Guest Experience Associate - Front Desk (Wellness & Perks)

MGM Resorts International; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel/food & beverage/ret

Free meals in employee dining room

Free parking

Health & income protection

Development & volunteering

Job summary

MGM Resorts International in Las Vegas, NV, is seeking a Front Desk Clerk at New York New York. You will warmly welcome guests, manage check-ins and check-outs, address inquiries, and collaborate with other departments to ensure memorable stays.

The ideal candidate has a High School Diploma or GED, is 18+, and comfortable cash handling. The role offers the starting rate of $19.80 per hour, with benefits and opportunities to enroll in M life.

Qualifications

• Welcomes guests and facilitates check-ins/outs.
• Responds to inquiries and resolves guest complaints.
• Collaborates with other departments to enhance guest satisfaction.

Responsibilities

• Manage check-ins and check-outs for guests.
• Address guest inquiries and resolve issues.
• Promote MGM's M life enrollment and benefits to guests.
• Balance cash and process payments accurately.
• Maintain security and confidentiality of guest information.

Skills

Cash handling

Guest service

Communication

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas, NV, is seeking a Front Desk Clerk at New York New York. You will warmly welcome guests, manage check-ins and check-outs, address inquiries, and collaborate with other departments to ensure memorable stays.

The ideal candidate has a High School Diploma or GED, is 18+, and comfortable cash handling. The role offers the starting rate of $19.80 per hour, with benefits and opportunities to enroll in M life.