Front Desk Clerk - New York New York

MGM Resorts International; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel/food & beverage/ret

Free meals in employee dining room

Free parking

Health & income protection

Development & volunteering

Job summary

MGM Resorts International in Las Vegas, NV, is seeking a Front Desk Clerk at New York New York. You will warmly welcome guests, manage check-ins and check-outs, address inquiries, and collaborate with other departments to ensure memorable stays.

The ideal candidate has a High School Diploma or GED, is 18+, and comfortable cash handling. The role offers the starting rate of $19.80 per hour, with benefits and opportunities to enroll in M life.

Qualifications

• Welcomes guests and facilitates check-ins/outs.
• Responds to inquiries and resolves guest complaints.
• Collaborates with other departments to enhance guest satisfaction.

Responsibilities

• Manage check-ins and check-outs for guests.
• Address guest inquiries and resolve issues.
• Promote MGM's M life enrollment and benefits to guests.
• Balance cash and process payments accurately.
• Maintain security and confidentiality of guest information.

Skills

Cash handling

Guest service

Communication

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Clerk at New York New York, you are responsible for warmly welcoming guests to the property, ensuring that their unique needs are met to create memorable experiences during their stay. This role includes managing check-ins and check-outs, addressing guest inquiries and complaints, and collaborating with other departments to enhance overall guest satisfaction.

THE STARTING RATE:

$19.80 hourly

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‑ins and all other tasks associated with guest room check‑ins and check‑outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‑free experience from start to finish

THE IDEAL CANDIDATE:

• High School Diploma, GED, or equivalent is required
• Must be 18 years old minimum required
• Work varied shifts, to include weekends and holidays required
• 6+ Months of prior relevant cash handling experience preferred
• 1+ years of prior relevant face to face guest service experience preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042