Guest Experience Associate – Front Desk & Service Hero

Hilton St. Petersburg Carillon Park; Saint Petersburg (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

401k Company Match

Paid Time Off

Daily Pay

Travel Discounts

Referral Bonus Program

Job summary

Hilton St. Petersburg Carillon Park is looking for a Guest Service Agent to provide outstanding guest experiences. Responsibilities include greeting guests, registering them, handling payments, and resolving complaints. Candidates should have customer service experience and preferably knowledge of PMS systems.

Benefits include competitive pay, health insurance, paid time off, and travel discounts. Join us in creating memorable experiences for our guests!

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests in a friendly manner and assist with their needs.
• Register and assign guests to their rooms.
• Verify payment methods and collect payments.
• Respond to guest requests and resolve complaints.
• Balance accounts and conduct audits.

Skills

Customer Service Experience

Knowledge of PMS Systems

Education

High School Diploma or Equivalent

Job description

Hilton St. Petersburg Carillon Park is looking for a Guest Service Agent to provide outstanding guest experiences. Responsibilities include greeting guests, registering them, handling payments, and resolving complaints. Candidates should have customer service experience and preferably knowledge of PMS systems.

Benefits include competitive pay, health insurance, paid time off, and travel discounts. Join us in creating memorable experiences for our guests!