Guest Experience Associate - Front Desk (Part-Time, Weekend)

The Spot; Louisville (CO); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Free gym membership

Medical, dental, and vision insurance

Paid sick time

401(k) with company match

RTD transit passes

Job summary

The Spot in Louisville, CO seeks a Front Desk Staff member to deliver exceptional customer service, manage check-ins, process payments, and support retail operations. You will belay tests, enforce gym rules, monitor safety, and promote the gym and climbing culture through professional interactions with members and visitors.

This part-time role requires weekend availability, contributes to a dynamic team, and offers benefits like gym access and growth opportunities while ensuring a safe,

Qualifications

• Certified belayer with climbing knowledge.
• Ability to conduct belay tests and top rope belaying.
• Excellent customer service and communication.

Responsibilities

• Provide excellent customer service and a welcoming environment.
• Facilitate member check-ins and handle transactions.
• Perform safety checks, tours, belay tests and risk management.
• Collaborate with staff and departments to resolve issues.
• Assist with retail operations and POS troubleshooting.

Skills

Customer service

Communication skills

Adaptability

Teamwork

Brand ambassador

Tools

Rock Gym Pro (RGP)

Google Suite

Cash handling

Job description

The Spot in Louisville, CO seeks a Front Desk Staff member to deliver exceptional customer service, manage check-ins, process payments, and support retail operations. You will belay tests, enforce gym rules, monitor safety, and promote the gym and climbing culture through professional interactions with members and visitors.

This part-time role requires weekend availability, contributes to a dynamic team, and offers benefits like gym access and growth opportunities while ensuring a safe,