Guest Experience Associate — Front Desk (Part-Time)

Remington Hospitality; El Paso (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

DoubleTree by Hilton Downtown El Paso is seeking a friendly, professional Part-Time Front Desk Agent to join our team and deliver exceptional guest service from check-in to check-out. The ideal candidate is personable, organized, detail-oriented, and thrives in a fast-paced hotel environment while upholding the Hilton brand with care.

Responsibilities include welcoming guests, handling reservations, payments, inquiries, and coordinating with hotel departments to ensure guest satisfaction.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer skills and the ability to learn hotel reservation and property management systems.
• Ability to multitask and remain professional in a busy environment.
• Strong attention to detail and a dependable work ethic.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process room reservations, payments, and guest folios.
• Answer phone calls, respond to guest inquiries, and provide information about hotel amenities and local attractions.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
• Maintain accurate guest records and follow hotel policies and procedures.
• Promote hotel services and amenities when appropriate.
• Maintain a clean, organized, and professional front desk area.
• Support the hotel team in delivering excellent hospitality and maintaining brand standards.

Skills

Verbal comms

Written comms

Customer service

Problem solving

Computer skills

Multitasking

Attention to detail

Teamwork

Flexibility

Job description

DoubleTree by Hilton Downtown El Paso is seeking a friendly, professional Part-Time Front Desk Agent to join our team and deliver exceptional guest service from check-in to check-out. The ideal candidate is personable, organized, detail-oriented, and thrives in a fast-paced hotel environment while upholding the Hilton brand with care.

Responsibilities include welcoming guests, handling reservations, payments, inquiries, and coordinating with hotel departments to ensure guest satisfaction.