Guest Experience Ambassador - Front Desk (Part-Time)

Remington Hospitality; El Paso (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Courtyard by Marriott El Paso Downtown is seeking a friendly, energetic Front Desk Agent to join our hospitality team at the El Paso Courtyard Downtown-EPC location. You will welcome guests, handle check-ins/outs, and share information about amenities, services, and local dining in a fast-paced environment.

Your role requires great communication, a customer-service mindset, and the ability to multitask while maintaining accuracy.

Qualifications

• Hotel or customer service experience preferred.
• Front Desk experience is a plus.
• Excellent communication and interpersonal skills.
• Friendly, professional, and welcoming personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Basic computer skills; PMS experience is a plus.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Check-in and check-out guests accurately and efficiently.
• Provide information about hotel amenities, services, local attractions, and dining options.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Process payments, room charges, and other transactions accurately.
• Maintain accurate guest information and follow hotel procedures.
• Answer calls and assist guests with reservations and inquiries.
• Monitor room availability and assist with room assignments.
• Coordinate with Housekeeping, Maintenance, F&B, and other departments.
• Promote Marriott Bonvoy benefits when appropriate.
• Follow safety, security, and guest-service standards.
• Protect guest privacy and confidential information.
• Address guest concerns and escalate to management when necessary.
• Assist with other front office duties as needed.

Skills

Front Desk experience

Customer service

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Computer skills

Punctuality

Tools

Hotel PMS experience

Job description

Courtyard by Marriott El Paso Downtown is seeking a friendly, energetic Front Desk Agent to join our hospitality team at the El Paso Courtyard Downtown-EPC location. You will welcome guests, handle check-ins/outs, and share information about amenities, services, and local dining in a fast-paced environment.

Your role requires great communication, a customer-service mindset, and the ability to multitask while maintaining accuracy.