Guest Experience Associate — Front Desk

schultehotelcareers; Nags Head (NC); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Match

Parental Leave

PTO

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking a Guest Service Representative to greet guests, handle check-in/check-out, and manage front desk operations with a focus on hospitality and accuracy. The role requires strong communication and cash handling skills and offers growth within a diverse hotel portfolio.

The position emphasizes guest satisfaction, teamwork, and maintaining a welcoming lobby environment, with opportunities for development in a rapidly expanding hospitality group.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greet guests on arrival with personal recognition and warmth.
• Answer phone calls promptly and assist or transfer as needed.
• Count bank at start and end of shift and report cash discrepancies.
• Maintain a clean, organized front desk area and assist with lobby activation.
• Handle guest PII data following proper privacy procedures.
• Assist with check-in/check-out and verify IDs and payment forms.

Skills

Basic computer skills

Strong communication

Guest service mindset

Time management

Education

High School Diploma

Front Desk experience

Tools

POS system familiarity

Job description

Schulte Hospitality Group is seeking a Guest Service Representative to greet guests, handle check-in/check-out, and manage front desk operations with a focus on hospitality and accuracy. The role requires strong communication and cash handling skills and offers growth within a diverse hotel portfolio.

The position emphasizes guest satisfaction, teamwork, and maintaining a welcoming lobby environment, with opportunities for development in a rapidly expanding hospitality group.