Guest Experience Associate — Flexible Shifts & Growth

RaceTrac, Inc.; Bulls Gap (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

Hands-on training and development

Team-oriented work environment

Job summary

RaceTrac, Inc. is hiring a Store Associate to help keep our stores clean, stocked, and welcoming. You will support the guest experience at the register or self-checkout, suggest additional products, and assist with inventory and store upkeep.

We value teamwork, initiative, and a positive attitude. A High School Diploma or GED is required, with 1–2 years of retail or customer service experience preferred. Must be able to lift up to 50 lbs and perform physical tasks as needed.

Qualifications

• High School Diploma or GED (or in progress).
• Previous experience in a fast-paced, guest-focused environment is a plus.
• A team player who takes the initiative and enjoys working with people.
• Ability to lift up to 50 lbs. and perform physical tasks like bending and standing.
• May be required to obtain and maintain food handler or alcohol server permits, depending on state/local regulations.

Responsibilities

• Greet guests and teammates with a smile, responding promptly and courteously to both.
• Respond promptly and respectfully to management directions, and be flexible and capable of working in all areas of the store, including but not limited to food service, store cleaning, cash wrap, and stocking shelves/coolers.
• Prepares, handles, and serves food in accordance with safety and quality standards. Maintains a clean and organized food service area, ensures proper storage and labeling of ingredients, and adheres to all food safety regulations to deliver a great guest experience.
• Willing and able to clean all areas of the store, including breaking down food equipment and following established cleaning procedures. Ensures adherence to safety protocols when handling chemicals.
• Ensure shelves are fully stocked, and backrooms and coolers are clean, well-organized, and maintained.
• Operates the cash register efficiently and accurately, processes transactions, handles cash and card payments, and provides excellent guest service. Ensures the register area is clean, organized, and stocked with necessary supplies while adhering to all cash-handling policies and procedures.
• Act as the first point of contact for guest concerns, responding respectfully and compassionately while recognizing when to elevate issues to the shift manager.
• Meet guest transaction expectations by managing line lengths and providing polite, clear, and prompt communication while responding quickly to requests.
• Recognize the importance of following all written and verbal instructions to uphold food safety standards, including thoroughly cleaning preparation stations.
• Proactively inform guests about promotional food items to raise awareness and drive product engagement.
• Act in accordance with all RaceTrac policies, as well as federal, state, and local safety regulations, including those related to food safety
• Respond openly to feedback from guests, team members, and leaders, making necessary adjustments to enhance performance.
• Be a reliable team player by arriving on time for scheduled shifts, supporting teammates throughout their shift, sharing important information, and working effectively with individuals from different backgrounds.
• Engage with guests and teammates politely and respectfully, listening actively to their requests without interrupting.

Skills

Customer service

Teamwork

Communication

Physical stamina

Education

High School Diploma or GED

Job description

RaceTrac, Inc. is hiring a Store Associate to help keep our stores clean, stocked, and welcoming. You will support the guest experience at the register or self-checkout, suggest additional products, and assist with inventory and store upkeep.

We value teamwork, initiative, and a positive attitude. A High School Diploma or GED is required, with 1–2 years of retail or customer service experience preferred. Must be able to lift up to 50 lbs and perform physical tasks as needed.