Guest Experience Associate - Club & Spa

VillaSport Athletic Club and Spa; Roseville (CA); On-site; USD 23,000 - 26,000; Part time

Job summary

VillaSport Athletic Club and Spa in Roseville, CA is seeking an entry‑level Member Services associate to deliver quality service at the front desk and across club operations. You will provide accurate information and support the Member Services Desk while assisting with various club functions.

Ideal candidates are at least 16 years old, with strong phone and communication skills, a customer‑first mindset, and willingness to learn multiple areas such as Café, Recovery + Spa, Housekeeping, Sports,

Qualifications

• Excellent phone skills and ability to handle heavy phone traffic.
• Efficient, well-organized, able to handle a variety of duties simultaneously.
• Previous customer service experience.
• Bilingual a plus.
• Minimum 16 years of age (certification requirements vary for café roles).
• Five-star customer service skills.
• Excellent communication skills.
• Good organizational skills.
• Ability to quickly learn new tasks or technology.
• Enjoy working in a fast-paced and varied environment where the customer is first.
• Committed and flexible.
• Outgoing, friendly and able to work with and serve all kinds of people.
• Fast learner with a variety of interests.
• High energy with a positive outlook and can-do spirit.
• Team player.
• Progress toward high school diploma or college degree preferred.

Responsibilities

• Provide consistent quality service and accurate information across all club operations.
• Monitor the Member Services Desk and uphold policies and procedures.
• Support various club functions and be trained in multiple areas (Café, Recovery + Spa, Housekeeping, Sports, Facilities).

Skills

Phone skills

Customer service

Bilingual

Communication skills

Organizational skills

Team player

Fast learner

Positive attitude

Outgoing

Flexibility

Multi-tasking

Adaptability

Education

High school diploma or equivalent

Job description

VillaSport Athletic Club and Spa in Roseville, CA is seeking an entry‑level Member Services associate to deliver quality service at the front desk and across club operations. You will provide accurate information and support the Member Services Desk while assisting with various club functions.

Ideal candidates are at least 16 years old, with strong phone and communication skills, a customer‑first mindset, and willingness to learn multiple areas such as Café, Recovery + Spa, Housekeeping, Sports,