Member Experience Specialist

VillaSport Athletic Club and Spa; Pleasanton (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Complimentary club membership

401(k) match up to 4%

Employee discounts

Job summary

Villa Sport Pleasanton is seeking a friendly, service-oriented Member Services Associate to deliver five-star service to members, guests and staff. You will provide accurate information about club operations and uphold desk policies, while handling multiple duties with professionalism.

The role requires excellent phone skills, a strong customer-service background, and a high school diploma. We offer $20.20/hour, a dollar-for-dollar 401(k) match up to 4%, complimentary club membership, and

Qualifications

• Excellent phone skills; ability to handle intermittent heavy phones.
• Strong background in customer service skills.
• Efficient, well-organized, able to handle a variety of duties simultaneously.
• Professional image through dress, posture and poise.

Responsibilities

• Provide consistent five-star service to members, guests and staff.
• Offer accurate information regarding club operations and policies.
• Uphold Member Services Desk policies and procedures.
• Handle multiple duties with professionalism and efficiency.

Skills

Phone skills

Customer service

Multitasking

Professional image

Education

High School Diploma

Job description

Villa Sport Pleasanton is seeking a friendly, service-oriented Member Services Associate to deliver five-star service to members, guests and staff. You will provide accurate information about club operations and uphold desk policies, while handling multiple duties with professionalism.

The role requires excellent phone skills, a strong customer-service background, and a high school diploma. We offer $20.20/hour, a dollar-for-dollar 401(k) match up to 4%, complimentary club membership, and