Guest Experience Associate – Car Rental & Mobility

National Car Rental; Sterling (VA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Paid time off

40-hour full-time schedule

Employee discount

Retirement savings plan

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, is hiring a Greeter at Dulles Airport (IAD). The role delivers friendly, efficient service during the rental process with a starting pay of $18.50 per hour. Location: Dulles, VA.

Schedule is a full-time 40-hour week with paid time off, discounts, and comprehensive benefits. Responsibilities include greeting customers, directing them through the rental process, answering questions, and maintaining fleet presentation.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• High school diploma or GED required.
• At least 1 year experience in sales, customer service, leadership or management.
• Leadership experience could include clubs, volunteer work, athletics or military service.
• Background check including employment reference, education and social security.
• Able to handle physical aspects of the job: outside work, standing for long periods, bending, squatting, and moving quickly.

Responsibilities

• Work with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
• Welcome members to the facility when they exit the bus or arrive on the lot.
• Direct customers to exit booth, provide local directions and return directions where applicable.
• Assist members with questions and concerns to minimize counter visits.
• Communicate customer service issues to management.
• Ensure hangtag information is completed correctly.
• Maintain clean low mileage fleet mix requirements and Emerald Aisle.
• Thank member for their business.
• Provide upgraded vehicles on request.

Skills

Customer service

Sales

Leadership

Education

High school diploma or GED

Job description

National Car Rental, part of Enterprise Mobility, is hiring a Greeter at Dulles Airport (IAD). The role delivers friendly, efficient service during the rental process with a starting pay of $18.50 per hour. Location: Dulles, VA.

Schedule is a full-time 40-hour week with paid time off, discounts, and comprehensive benefits. Responsibilities include greeting customers, directing them through the rental process, answering questions, and maintaining fleet presentation.