Return Agent - Dulles Airport

National Car Rental; Sterling (VA); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement savings plan

Employee discount

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental is hiring for a full-time position located at Dulles Airport, Virginia. The role offers a starting pay of $18.50 per hour based on a 40-hour work week. Employees receive benefits including health, dental, and vision insurance, paid time off, and a retirement savings plan.

Responsibilities involve customer engagement, managing vehicle returns, and maintaining lot organization. Candidates must be at least 18 years old with a high school diploma or GED, and have a year of experience in customer service or sales.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• Must have at least 1 year of experience in sales or customer service.

Responsibilities

• Greet all customers professionally as they arrive.
• Provide rental charge information and accurate receipts.
• Maintain an organized lot for access and traffic flow.

Skills

Sales experience

Customer service experience

Leadership skills

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America, and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

Position Details

The Dulles Airport (IAD) – 23430 Autopilot Dr, Dulles, VA 20166.

This is a full‑time position with a starting rate of pay $18.50 per hour based on a 40 hour work week.

Benefits Package

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

Schedule Available

• Thursday – Monday: 10:00 am – 6:30 pm

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings. Identify any items found in the vehicle, record them with a unit number, date, time, and turn them into lost and found.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical or body damage communicated by the customer.
• Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self–assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job‑related duties as assigned.

Equal Opportunity Employer / Disability / Veterans.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.
• High school diploma or GED equivalent required.
• Must have at least 1 year experience in sales, customer service, leadership or management. Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service.
• Must have a satisfactory background check inclusive of employment reference, education and social security.
• Must be able to handle physical aspects of this job, including working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.