Customer Assistance Representative - Dulles Airport

Enterprise Holdings; Virginia (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility at Dulles Airport (IAD) seeks a Customer Assistance Representative Sr to deliver superior customer service for internal and external clients, assisting in person and by phone to meet rental needs. The role includes processing returns, handling check-ins, and guiding customers through terms and options at the airport location.

The position offers a full-time schedule with a starting rate of $19/hour, along with a comprehensive benefits package including health, dental, vision,

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• At least 1 year experience in sales, customer service, leadership or management.
• Must have a valid US drivers license.
• Able to perform physical aspects of the job outdoors and stand for long periods.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions, and provide information and resolution.
• Provide high level customer service by assisting customers in person and over the phone.
• Meet and greet customers in a friendly and timely manner and provide directions as needed.
• Assist to assess rental condition upon return and process returns and check-ins at exit kiosks.
• Explain rental terms, vehicle features, and available add-ons; escalate issues as needed.

Skills

Customer service

Reservations

Sales

Communication

In-person service

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our airport location.

Opening available at the following branch location:

• The Dulles Airport (IAD)- 23430 Autopilot Dr, Dulles, VA 20166

This is a full time position with a starting rate of pay $19 / hour based on a 40 hour work week.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available

• Friday- Tuesday: 1:00pm - 10:00pm
• Sunday- Thursday: 5:00am-2:00pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 1 year experience in sales, customer service, leadership or management
  • Leadership experiencecould include experience in organizations, clubs, volunteer work, community service, athletics or military service
• Must have a valid US drivers license
• Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.
• Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.