Guest Experience Associate — Bowling & Arcade

Cliff Castle Casino Hotel; Camp Verde (AZ); On-site; USD 18,000 - 26,000; Part time

Job summary

Cliff Castle Casino Hotel is seeking a part-time Guest Services associate to assist guests with bowling center amenities, shoe and lane services, and beverage service. You will handle transactions, operate gaming-center systems, and maintain a clean and welcoming environment.

Candidates should have a High School diploma, be 18+, and be able to obtain Title 4, Alcohol Awareness, and Food Handlers certifications. Weekend availability is required and serving minors is prohibited by policy.

Qualifications

• HS diploma required; internships may be available for enrolled members of relevant programs.
• Must be 18+ years old and eligible to work in the U.S.
• Must pass a drug test and background check for an AZ Gaming License.
• Must obtain valid Title 4 and Alcohol Awareness Certification upon hire.
• Must obtain valid Food Handlers Certification upon hire.
• Availability for all shifts, including weekends and holidays.
• Must adhere to Cliff Castle Casino Hotel policies and procedures.

Responsibilities

• Greet Guests and advise on bowling center services, promotions, and prices.
• Assist Guests with shoe rentals, lane assignments, locker rentals, and center information.
• Operate InfoGenesis, Brunswick System Control, and public address system.
• Answer telephones, route calls, and take messages.
• Notify technicians of any equipment failures.
• Monitor open lanes, reservations, and leagues.
• Keep arcade and bowling center areas clean and well-ordered.
• Take and serve drink orders, following Title 4 and CCCH standards.
• Maintain knowledge of beverage menu and events.

Skills

Customer Service

Retail

Waiter/Waitress

Bowling Center experience

Education

High School Diploma

Tools

InfoGenesis

Brunswick System Control

Job description

Cliff Castle Casino Hotel is seeking a part-time Guest Services associate to assist guests with bowling center amenities, shoe and lane services, and beverage service. You will handle transactions, operate gaming-center systems, and maintain a clean and welcoming environment.

Candidates should have a High School diploma, be 18+, and be able to obtain Title 4, Alcohol Awareness, and Food Handlers certifications. Weekend availability is required and serving minors is prohibited by policy.