Guest Experience Assistant - Training & Growth

Avalonvi; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Training and skill development

Supportive team environment

Career growth opportunities

Job summary

Avalonvi is seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and ensure individuals receive accurate information and attentive service. The role emphasizes helping customers understand available options and resolving routine questions in a collaborative team environment.

Ideal candidates enjoy working with people, solve routine problems, and participate in ongoing training to enhance communication and service quality.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Good listening, problem-solving, and organizational abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn company procedures and participate in training.
• Previous customer service experience is an asset but not required.

Responsibilities

• Welcome customers and respond to general questions about services, promotions, and company offerings.
• Provide clear information and assist customers in understanding available options.
• Listen to customer concerns and help identify appropriate solutions.
• Refer complex requests to the appropriate team member when necessary.
• Maintain accurate records of customer interactions and follow-up activities.
• Support customer service initiatives and help improve the overall customer experience.
• Collaborate with colleagues to maintain consistent service standards.

Skills

Verbal communication

Interpersonal skills

Active listening

Multitasking

Problem solving

Willingness to learn

Job description

Avalonvi is seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and ensure individuals receive accurate information and attentive service. The role emphasizes helping customers understand available options and resolving routine questions in a collaborative team environment.

Ideal candidates enjoy working with people, solve routine problems, and participate in ongoing training to enhance communication and service quality.