Customer Service Assistant

Surib; Dayton (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid training

Professional development opportunities

Supportive team environment

Opportunities for career growth

Hands-on customer service experience

Competitive compensation

Job summary

Surib in Dayton, OH is seeking a Customer Service Assistant to support daily customer service activities and provide timely, helpful information to customers. This role emphasizes teamwork, problem solving, and delivering a welcoming, professional experience.

You will handle questions about products, services, and promotions, direct inquiries, and help address routine concerns while maintaining organized records and collaborating with colleagues to uphold service standards.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and listening skills.
• Friendly, patient and service-oriented attitude.
• Good organizational and problem-solving abilities.
• Dependable and comfortable working in a team environment.
• Ability to manage multiple requests professionally.
• Previous customer service, retail, hospitality, or related experience is a plus.

Responsibilities

• Assist customers with questions about products, services, and promotions.
• Provide accurate information and direct inquiries to the appropriate team members.
• Help address routine customer concerns and service requests.
• Support follow-up activities to ensure customer needs are addressed.
• Maintain organized records of customer interactions and feedback.
• Communicate recurring questions or concerns to the appropriate supervisor.
• Assist with customer engagement and promotional activities when needed.
• Work collaboratively with colleagues to maintain consistent service standards.
• Help create a welcoming and professional customer experience.

Skills

Verbal communication

Listening skills

Team player

Organizational skills

Problem solving

Dependable

Multitasking

Education

High school diploma or equivalent

Job description

Position Summary

We are seeking a Customer Service Assistant to support daily customer service activities and help ensure customers receive timely, helpful information. This role is ideal for someone who enjoys assisting others, solving routine problems, and contributing to a positive service environment.

Responsibilities

• Assist customers with questions about products, services, and promotions
• Provide accurate information and direct inquiries to the appropriate team members
• Help address routine customer concerns and service requests
• Support follow-up activities to ensure customer needs are addressed
• Maintain organized records of customer interactions and feedback
• Communicate recurring questions or concerns to the appropriate supervisor
• Assist with customer engagement and promotional activities when needed
• Work collaboratively with colleagues to maintain consistent service standards
• Help create a welcoming and professional customer experience

Qualifications

• High school diploma or equivalent
• Strong verbal communication and listening skills
• Friendly, patient, and service-oriented attitude
• Good organizational and problem-solving abilities
• Dependable and comfortable working in a team environment
• Ability to manage multiple requests professionally
• Previous customer service, retail, hospitality, or related experience is a plus

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Opportunities for career growth
• Hands-on customer service experience
• Competitive compensation