Guest Experience Assistant — Fast-Paced Café Growth

Menus-and-Venues; Wayland (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

URBN family

Growth opportunities

Cross-training

Employee discounts

Job summary

Menus-and-Venues in Wayland, MA is seeking a dedicated Service Assistant to support the guest experience in a fast-paced dining room. You will help with table service, delivery of menu items, and collaboration across service roles.

This entry-level role emphasizes attention to detail, professional appearance, and strong teamwork. You’ll learn menu details, allergen protocols, and contribute to a clean, organized dining area during opening and closing duties.

Qualifications

• Previous restaurant or food service experience preferred, but not necessary.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills are important.
• Flexible availability preferred—may include mornings, evenings, weekends, and select holidays.
• Physically able to: Stand and walk for extended periods.
• Bend, reach, lift up to 50 lbs.
• Work in a dynamic, fast-paced environment.

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Skills

Customer service

Multitasking

Communication

Team player

Flexible schedule

Professional appearance

Physical fitness

Fast-paced environment

Job description

Menus-and-Venues in Wayland, MA is seeking a dedicated Service Assistant to support the guest experience in a fast-paced dining room. You will help with table service, delivery of menu items, and collaboration across service roles.

This entry-level role emphasizes attention to detail, professional appearance, and strong teamwork. You’ll learn menu details, allergen protocols, and contribute to a clean, organized dining area during opening and closing duties.