Guest Experience Coordinator - Dining

Urbnmenusandvenues; Wayland (MA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

URBN family discounts across brands

Growth opportunities

Employee discounts across URBN brands

Team-oriented culture

Job summary

URBN in Wayland, MA is seeking a Service Assistant to ensure a clean dining room, timely service, and smooth collaboration across front-of-house roles. This entry-level position is ideal for someone who pays attention to details and enjoys a fast-paced, guest-facing environment.

You will deliver food and beverages accurately, assist guests, clear and reset tables quickly, and help with takeout packaging. The role offers growth opportunities within URBN's garden-to-table brands and a supportive,

Qualifications

• Attention to detail required for a fast-paced dining environment.
• Polished, professional appearance with a positive, team-oriented attitude.
• Strong communication and interpersonal skills are important.
• Ability to multitask and stay calm under pressure.
• Flexible availability including mornings, evenings, weekends, and select holidays.

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Skills

Attention to detail

Teamwork

Customer service

Multitasking

Flexibility

Job description

URBN in Wayland, MA is seeking a Service Assistant to ensure a clean dining room, timely service, and smooth collaboration across front-of-house roles. This entry-level position is ideal for someone who pays attention to details and enjoys a fast-paced, guest-facing environment.

You will deliver food and beverages accurately, assist guests, clear and reset tables quickly, and help with takeout packaging. The role offers growth opportunities within URBN's garden-to-table brands and a supportive,