Guest Experience & Asset Protection Specialist

Greenthumbindustries; Silver Spring (MD); On-site; USD 17,000 - 28,000; Full time

Job summary

Green Thumb Industries, along with RISE Dispensaries, is seeking an Asset Protection Specialist who blends hospitality with safety leadership. You’ll greet guests, manage check-ins, and maintain a secure, compliant environment while representing our brand values.

This role rewards a customer-focused approach, flexibility in shifts, and the ability to de-escalate challenges with empathy. You’ll work hands-on on the floor, escorting guests when needed and supporting store operations to ensure a

Qualifications

• At least one year of customer-facing or concierge experience preferred.
• Familiarity with POS systems and compliance tech preferred.
• Security, military or law enforcement background a plus with guest-first service.
• Able to pass background checks for cannabis employment.
• Possess a valid driver's license or state ID and be 21+.

Responsibilities

• Greet guests warmly and manage check-in with professionalism.
• Maintain safety, monitor premises, de-escalate situations with empathy.
• Escort customers when needed and support store operations on safety.
• Report incidents promptly and participate in emergency procedures.

Skills

Customer-focused demeanor

Interpersonal skills

Flexible scheduling

Conflict de-escalation

Respectful guest service

Job description

Green Thumb Industries, along with RISE Dispensaries, is seeking an Asset Protection Specialist who blends hospitality with safety leadership. You’ll greet guests, manage check-ins, and maintain a secure, compliant environment while representing our brand values.

This role rewards a customer-focused approach, flexibility in shifts, and the ability to de-escalate challenges with empathy. You’ll work hands-on on the floor, escorting guests when needed and supporting store operations to ensure a