Guest Experience & Arcade Games Attendant

Grand Sierra Resort; Reno (NV); On-site; USD 26,000 - 38,000; Full time

Job summary

Grand Sierra Resort in Reno is seeking a Customer Service Attendant for Fun Quest to assist guests and operate games. You will respond to guest requests, maintain records, and help co-workers across departments to ensure an enjoyable experience.

Responsibilities include handling tickets, cash, and deposits accurately, supervising crowd safety, and staying at your station until relieved. Flexibility for holidays, nights, and weekends is required.

Qualifications

• Guest service experience preferred or equivalent education/experience.
• Ability to communicate in English and work under pressure.
• Must be at least 16 years old.

Responsibilities

• Provide special assistance to guests and groups and handle requests.
• Assist team members and other departments to ensure guest service.
• Monitor for rowdy guests and notify supervisor.
• Maintain daily shift records and reports.
• Operate games and redemption machines in assigned area.
• Handle payments and deposits; balance transactions.
• Post and payout tips; settle checks and charges.
• Any other duties as assigned within the scope of this position.

Skills

Regular attendance

Courteous communication

Teamwork

English proficiency

Multitasking

Reading & writing

Problem solving

Independent judgment

Decision making

Shift flexibility

Age 16+

Education

Guest service experience

Job description

Grand Sierra Resort in Reno is seeking a Customer Service Attendant for Fun Quest to assist guests and operate games. You will respond to guest requests, maintain records, and help co-workers across departments to ensure an enjoyable experience.

Responsibilities include handling tickets, cash, and deposits accurately, supervising crowd safety, and staying at your station until relieved. Flexibility for holidays, nights, and weekends is required.