Guest Services Ambassador — Museum Visitor Experience

philamuseum; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free general admission for you and a+1

Discounted guest tickets

Discounts at museum restaurant, cafés,

Retail discounts

Job summary

Philadelphia Museum of Art is seeking a part-time Visitor Services Assistant to deliver friendly, professional service at ticketing terminals and front-of-house spaces. You will greet visitors, answer questions, sell memberships, enforce museum policies, and support other departments.

This temporary role runs Sept 21, 2026 through Jan 31, 2027, with weekends, evenings, and holidays required. Requires a High School diploma and dependable attendance.

Qualifications

• Outstanding customer service and conflict resolution skills.
• Prior cash handling experience.
• Friendly and professional demeanor.
• Genuine interest in communicating with and assisting others.
• Dependability and punctuality are essential.
• Personal interest in the arts is preferred but not required.

Responsibilities

• Greet the public and provide a warm welcome and orientation.
• Operate ticketing terminals accurately and efficiently.
• Assist visitors with admission, tours, and special events.
• Promote museum programs and sell memberships.
• Enforce museum policies and respond to emergencies.
• Collaborate with other departments and support special events.
• Attend trainings and complete opening/closing procedures.

Skills

Customer service

Conflict resolution

Cash handling

Friendly demeanor

Punctuality

Arts interest

Education

High School diploma

Job description

Philadelphia Museum of Art is seeking a part-time Visitor Services Assistant to deliver friendly, professional service at ticketing terminals and front-of-house spaces. You will greet visitors, answer questions, sell memberships, enforce museum policies, and support other departments.

This temporary role runs Sept 21, 2026 through Jan 31, 2027, with weekends, evenings, and holidays required. Requires a High School diploma and dependable attendance.