Guest Experience Ambassador (Part-Time)

Hospitality America; Asheville (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive salary

Training & growth

Employee rates

Medical/Dental/Vision

Paid vacation

401k

Job summary

TownePlace Suites Asheville is seeking an energetic guest services representative. This part-time, in-person role emphasizes delivering exceptional guest experiences and a positive, team-oriented work environment.

We value customer service excellence and offer competitive pay along with benefits and growth opportunities within Hospitality America. Join a welcoming team focused on PEACH values and guest satisfaction.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Preferred 1 year of customer service experience; hotel experience preferred.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with urgency and empathy.
• Process payments for guests and update accounts as needed.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Job description

TownePlace Suites Asheville is seeking an energetic guest services representative. This part-time, in-person role emphasizes delivering exceptional guest experiences and a positive, team-oriented work environment.

We value customer service excellence and offer competitive pay along with benefits and growth opportunities within Hospitality America. Join a welcoming team focused on PEACH values and guest satisfaction.