Guest Experience Ambassador & Office Concierge

Compass Group USA; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Rapport in New York City seeks a Community Ambassador to provide general office support, greet visitors, answer calls, and coordinate catering and event setups. You’ll work with the on-site team and facilities to schedule maintenance and manage work orders, delivering warm, professional service in a busy environment.

Strong communication, hospitality mindset, and basic computer skills are essential; prior front desk or reception experience is a plus.

Qualifications

• Answer incoming calls and direct calls to appropriate associates.
• Greets and directs visitors in a friendly, professional manner.
• Uses intercom/voicemail system to announce appointments and calls.
• Receives, sorts and forwards incoming mail; coordinates the pickup and delivery of packages and mail.

Responsibilities

• Provide high-level internal and external customer support with a warm welcome and seamless service.
• Collaborate with on-site team lead and associates to design and coordinate catering services, meeting setups, and special requests for meetings and events.
• Work closely with building management and hard services team to schedule preventative maintenance and general office repairs.
• The role will require to enter work orders and follow up with the facilities team.
• Culinary, menu planning and food service knowledge is an added value
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.

Skills

Customer service

Hospitality

Communication

Basic computer skills

Tools

Office software

Job description

Rapport in New York City seeks a Community Ambassador to provide general office support, greet visitors, answer calls, and coordinate catering and event setups. You’ll work with the on-site team and facilities to schedule maintenance and manage work orders, delivering warm, professional service in a busy environment.

Strong communication, hospitality mindset, and basic computer skills are essential; prior front desk or reception experience is a plus.