Guest Experience Ambassador – Luxury Hotel

\"The Whit\"; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Whit in New Orleans, LA is seeking an exceptional Steward to become the face of our guest experience. This role goes beyond a traditional front desk or host position, connecting guests with every stage of their visit.

You will roam the property with an iPad, anticipate needs, coordinate with Housekeeping, Food & Beverage, and Leadership, and help with check-ins, dining, and room service. A luxury hospitality background is preferred.

Qualifications

• Previous experience in luxury hotels, boutique hotels, upscale restaurants, or hospitality.
• Experience with a Property Management System such as Mews, Stayntouch, or Cloudbeds.
• Familiarity with Toast POS or a similar point-of-sale system.
• Experience using reservation platforms such as Resy or OpenTable.
• Comfortable learning multiple technology platforms and working from an iPad throughout the shift.
• Strong organizational skills with the ability to multitask under pressure.
• Exceptional communication and polished professional presence.
• Naturally warm, engaging, and guest-focused personality.
• A team-first attitude with the confidence to lead by example and support colleagues across departments.
• Ability to remain standing and actively walking for shifts of up to 8 hours.
• Ability to lift and carry up to 25 pounds when assisting guests if needed.
• Availability to work mornings, evenings, weekends, and holidays.

Responsibilities

• Welcome hotel and restaurant guests with warmth and confidence.
• Coordinate seamless hotel arrivals, departures, and guest room escorts.
• Process check-ins, payments, and guest requests using our Property Management System.
• Manage restaurant reservations, seating, and waitlists.
• Serve as the primary point of contact for guests throughout their stay.
• Coordinate with Housekeeping, Porters, Food & Beverage, and Leadership to deliver exceptional service.
• Handle room service and to-go orders while communicating with the Porter team for delivery.
• Share knowledge of hotel amenities, dining experiences, neighborhood recommendations, and special events.
• Maintain an active presence throughout the property rather than remaining behind a desk.
• Anticipate guest needs and resolve concerns with professionalism and grace.

Skills

Luxury hospitality experience

Guest-focused service

Communication skills

Organization

Team leadership

Multitasking

Mobility/standing 8h

Physical fitness

Tools

Mews PMS

Stayntouch PMS

Cloudbeds PMS

Toast POS

Resy

OpenTable

Job description

The Whit in New Orleans, LA is seeking an exceptional Steward to become the face of our guest experience. This role goes beyond a traditional front desk or host position, connecting guests with every stage of their visit.

You will roam the property with an iPad, anticipate needs, coordinate with Housekeeping, Food & Beverage, and Leadership, and help with check-ins, dining, and room service. A luxury hospitality background is preferred.