Boutique Luxury Hotel Concierge & Porter

\"The Whit\"; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Whit in New Orleans is seeking a Guest Service Porter to play a key role in the opening team, greeting guests, handling luggage, and supporting both guest-facing and behind-the-scenes operations to deliver exceptional luxury service.

You’ll collaborate with Hosts, Hotel Manager, and departments such as Housekeeping, F&B, Events, and Facilities to ensure a polished, organized property where every detail contributes to a memorable guest experience.

Responsibilities

• Welcome guests warmly at the curb or property entrance
• Assist with vehicle unloading and luggage collection
• Tag, organize, and safely transport guest luggage
• Coordinate with the Hosts or Hotel Manager during arrival
• Transport luggage to guest rooms following check-in
• Assist with guest departures and luggage retrieval
• Provide directions and answer basic questions about the hotel and surrounding area
• Retrieve and store guest luggage
• Deliver packages, parcels, amenities, ice, pillows, towels, and other guest requests
• Assist guests with transportation arrangements
• Provide umbrellas and other assistance during inclement weather
• Communicate guest needs to the appropriate department and follow through to completion
• Maintain a warm, visible, and helpful presence throughout the property
• Transport and distribute linens and supplies throughout the property
• Collect and transport dirty linen
• Assist Housekeeping with amenity and supply restocking
• Deliver supplies to guest room floors
• Assist with rollaway beds, Murphy beds, and Pack ’n Plays
• Perform luggage and storage room organization
• Support general guest room and operational needs
• Welcome restaurant guests and coordinate with the Host, Hotel Manager, or F&B Manager
• Deliver room service, amenities, and guest orders
• Assist with bussing and resetting tables
• Maintain water and ice stations
• Complete glassware and supply runs
• Assist with daily restaurant side work
• Support event setup and breakdown
• Maintain a polished and welcoming arrival experience
• Refresh and straighten the porch, entryway, and public areas
• Conduct daily property walks and identify cleanliness or maintenance concerns
• Remove trash and recycling from the bar, Salon, and property
• Break down cardboard and assist with deliveries and receiving
• Organize and restock storage areas
• Assist with event furniture movement and setup
• Maintain pool towels and assist with pool deck cleanliness
• Provide basic maintenance assistance, including light bulb replacement
• Assist Engineering with general tasks as needed
• Our Porters are cross-trained across both guest-facing and operational responsibilities. You may spend part of your shift welcoming a guest and handling luggage, and another part supporting Housekeeping, F&B, Events, or Facilities.
• Respond to simple guest requests with confidence and professionalism
• Support private events and special functions
• Maintain luxury-level cleanliness throughout guest and public areas
• Communicate guest needs clearly with Housekeeping, Front Office, F&B, and Leadership
• Assist with emergency procedures and guest evacuations when needed
• Work as part of a flexible team where priorities shift throughout the day

Job description

The Whit in New Orleans is seeking a Guest Service Porter to play a key role in the opening team, greeting guests, handling luggage, and supporting both guest-facing and behind-the-scenes operations to deliver exceptional luxury service.

You’ll collaborate with Hosts, Hotel Manager, and departments such as Housekeeping, F&B, Events, and Facilities to ensure a polished, organized property where every detail contributes to a memorable guest experience.