Guest Experience Ambassador | Hotel & Casino

First Gold Gaming Resort; Belle Fourche (SD); On-site; USD 48,712,000 - 51,577,000; Full time

Job summary

First Gold Gaming Resort is seeking a friendly Guest Services Associate to welcome guests in our hotel and casino. You’ll handle check-in/check-out, assist with reservations, enroll in Player’s Club, and help guests with questions while delivering a memorable guest experience.

You’ll join a fast-paced team in a resort setting, using computers and learning new systems. This role requires excellent communication, a positive attitude, and the ability to multitask in a lively environment.

Qualifications

• Front desk or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new systems.
• Must be 21 years of age or older and able to obtain SD Gaming License.

Responsibilities

• Welcome guests with a positive, professional attitude.
• Handle hotel check-in and check-out efficiently and accurately.
• Assist with reservations, questions, and guest requests.
• Enroll guests in the Player’s Club and issue membership cards.
• Explain rewards programs, promotions, and casino offerings.
• Make announcements over the PA system as needed.
• Stay informed on resort events, entertainment, and promotions.
• Assist guests with directions and property navigation.
• Resolve guest concerns with professionalism and care.
• Support special events, promotions, and resort activities.
• Work closely with your team to deliver a smooth guest experience.

Skills

Customer service

Communication

Multitasking

Tech savvy

Teamwork

21+

Gaming license

Job description

First Gold Gaming Resort is seeking a friendly Guest Services Associate to welcome guests in our hotel and casino. You’ll handle check-in/check-out, assist with reservations, enroll in Player’s Club, and help guests with questions while delivering a memorable guest experience.

You’ll join a fast-paced team in a resort setting, using computers and learning new systems. This role requires excellent communication, a positive attitude, and the ability to multitask in a lively environment.