Guest Services Pro: Front Desk & Club Center

First Gold Gaming Resort; Sturgis (SD); On-site; USD 23,000 - 25,000; Full time

Job summary

First Gold Gaming Resort in Sturgis, SD is seeking a friendly Guest Services Associate to join our hotel & casino team. You will welcome guests, assist with check-in/out, answers questions, enroll players in the Player’s Club, and explain rewards programs in a lively resort setting.

This front-line role spans hotel, casino, and Player’s Club operations, requiring excellent customer service, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong customer service skills with a friendly personality.
• Excellent communication and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new systems.
• Team-oriented mindset with a positive attitude.
• Must be 21 years of age or older; able to obtain South Dakota Gaming License.

Responsibilities

• Welcome guests with a positive, professional attitude.
• Handle hotel check-in and check-out efficiently and accurately.
• Assist with reservations, questions, and guest requests.
• Enroll guests in the Player’s Club and issue membership cards.
• Explain rewards programs, promotions, and casino offerings.
• Make announcements over the PA system as needed.
• Stay informed on resort events, entertainment, and promotions.
• Assist guests with directions and property navigation.
• Resolve guest concerns with professionalism and care.
• Support special events, promotions, and resort activities.
• Work closely with your team to deliver a smooth guest experience.

Skills

Customer service

Communication

Multitasking

Computer skills

Teamwork

Job description

First Gold Gaming Resort in Sturgis, SD is seeking a friendly Guest Services Associate to join our hotel & casino team. You will welcome guests, assist with check-in/out, answers questions, enroll players in the Player’s Club, and explain rewards programs in a lively resort setting.

This front-line role spans hotel, casino, and Player’s Club operations, requiring excellent customer service, strong communication, and the ability to multitask in a fast-paced environment.