Guest Experience Ambassador — Fun, Safe, Welcoming

Dave & Buster's Management Corporation, Inc.; Wesley Chapel (FL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

50% off food & beverages

Tuition reimbursement

New Center Opening Team

Rewards & recognition program

Paid time off (qualifications apply)

Equal Opportunity Employer

Job summary

Main Event Entertainment in Wesley Chapel, FL is seeking Brand Ambassadors to welcome guests, answer questions, and guide them to activities while maintaining high safety and sanitation standards.

The role emphasizes guest-centric service, clear communication, and teamwork. Availability for day, evening, and weekend shifts is required, with benefits and opportunities for growth within the center.

Qualifications

• Prior food and beverage experience is a plus but not required.
• Guest-focused mindset is essential.
• Teamwork is a must.
• Food Handlers Certification, as required.
• Strong problem-solving and multi-tasking skills.
• Can effectively communicate with Management, Team Members, and Guests.
• Availability to work days, nights, and/or weekends.

Responsibilities

• Welcome and greet all guests while being a FUN ambassador.
• Communicate to the team who is a first-time Guest.
• Answer Guests' questions on activities and directions.
• Manage the guest experience by communicating wait times for games, food, and other activities.
• Escort Guests to activities, explain safety rules, and assist with table maintenance.
• Thank Guests for coming and welcome them back.
• Perform opening, mid-day, or closing duties.
• Uphold cleanliness and safety standards.

Skills

Guest-focused mindset

Teamwork

Strong problem-solving

Multi-tasking

Communication with management

Job description

Main Event Entertainment in Wesley Chapel, FL is seeking Brand Ambassadors to welcome guests, answer questions, and guide them to activities while maintaining high safety and sanitation standards.

The role emphasizes guest-centric service, clear communication, and teamwork. Availability for day, evening, and weekend shifts is required, with benefits and opportunities for growth within the center.