Guest Experience Ambassador - Full-Time with Benefits

Concord Hospitality Enterprises Co.; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

Disability options (ST/LT)

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk for the BRAND NEW Homewood Suites Uptown in Charlotte, NC. This full-time role places you at the hub of guest interaction, ensuring a welcoming experience and smooth front desk operations.

You will handle guest greetings, payments, mail, and inquiries while maintaining brand standards and safety protocol. A collaborative team environment and growth opportunities are offered.

Qualifications

• Experience delivering high levels of guest service and satisfaction.
• Strong communication skills for guest interaction and team coordination.
• Ability to handle cash and payment procedures accurately.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Skills

Customer service

Cash handling

Communication

Hospitality

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk for the BRAND NEW Homewood Suites Uptown in Charlotte, NC. This full-time role places you at the hub of guest interaction, ensuring a welcoming experience and smooth front desk operations.

You will handle guest greetings, payments, mail, and inquiries while maintaining brand standards and safety protocol. A collaborative team environment and growth opportunities are offered.