Guest Experience Ambassador – Front Desk

Loews Hotels & Co; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off and holidays

Employee hotel rates

Meal benefits for staff

Job summary

Loews Ventana Canyon Resort in Tucson, AZ, seeks a Front Office Agent to warmly greet guests, handle check-ins/check-outs, and promote resort services. You will ensure guest satisfaction through attentive service and proactive problem-solving in a fast-paced luxury environment.

The role emphasizes professional communication, room assignments per guest requests, and seamless handling of payments. Veterans and military spouses are encouraged to apply.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with Opera Property Management System preferred.
• Ability to stand and walk for long periods of time.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Verbal communication

Written communication

Team player

Tools

Opera PMS

Job description

Loews Ventana Canyon Resort in Tucson, AZ, seeks a Front Office Agent to warmly greet guests, handle check-ins/check-outs, and promote resort services. You will ensure guest satisfaction through attentive service and proactive problem-solving in a fast-paced luxury environment.

The role emphasizes professional communication, room assignments per guest requests, and seamless handling of payments. Veterans and military spouses are encouraged to apply.