Guest Experience Ambassador - Front Desk

Omni Hotels & Resorts; Tempe (AZ); On-site; USD 26,000 - 38,000; Full time

Job summary

Omni Tempe Hotel at ASU is seeking a friendly front desk associate to welcome guests, handle check-ins/outs, and set up guest accounts per Omni standards. You will greet arrivals, confirm room preferences, and coordinate with departments to ensure seamless service.

Ideal candidates bring strong English communication, prior guest-service experience, and the ability to thrive in a fast-paced environment. Cash handling and hotel system familiarity are a plus.

Qualifications

• English communication with guests and staff.
• Input guest information accurately into hotel systems.
• Prior customer service experience.
• Front desk experience preferred.
• Ability to work under pressure during high arrivals.

Responsibilities

• Process guest check-ins and check-outs.
• Listen to guest inquiries and provide responses.
• Set up accounts with room type and payment preferences.
• Block rooms in the computer and manage requests.
• Communicate guest information to departments.
• Maintain confidentiality and security of guest information.
• Prepare reports and maintain guest history.
• Resolve discrepancies with Housekeeping.

Skills

Customer service

Front desk

English fluency

Cash handling

Problem solving

Multitasking

Job description

Omni Tempe Hotel at ASU is seeking a friendly front desk associate to welcome guests, handle check-ins/outs, and set up guest accounts per Omni standards. You will greet arrivals, confirm room preferences, and coordinate with departments to ensure seamless service.

Ideal candidates bring strong English communication, prior guest-service experience, and the ability to thrive in a fast-paced environment. Cash handling and hotel system familiarity are a plus.