Guest Experience Ambassador – Front Desk

Candlewood Suites® Hotels; Lawrence Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Candlewood Suites® Hotels in Lawrence Township, NJ, seeks a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and support a smooth, personalized stay. You will manage reservations, payments, and requests with a friendly, professional approach.

Ideal candidates bring front desk hotel experience, familiarity with a property-management system, strong communication skills, and the flexibility to work weekends or holidays as needed. Join our team.

Qualifications

• Front desk experience in a hotel or similar setting.
• Experience using a property-management or reservation system is required.
• Strong verbal and written communication skills.
• Excellent attention to detail and ability to multitask.
• Dependability, punctuality, and ability to work independently.

Responsibilities

• Welcomes guests and checks them in and out accurately and professionally.
• Manages reservations, room assignments, payments, and incidental authorizations.
• Responds to guest questions and requests in person and by phone.
• Provides personalized recommendations and resolves billing or service questions with care.
• Maintains organized front desk and accurate records, upholding privacy and security procedures.

Skills

Front desk experience

Reservation system experience

Communication skills

Attention to detail

Dependability

Tools

Property management system

Job description

Candlewood Suites® Hotels in Lawrence Township, NJ, seeks a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and support a smooth, personalized stay. You will manage reservations, payments, and requests with a friendly, professional approach.

Ideal candidates bring front desk hotel experience, familiarity with a property-management system, strong communication skills, and the flexibility to work weekends or holidays as needed. Join our team.