Luxury Front Office Leader | Guest Experience & Team Coach

The Sagamore Resort; Bolton Landing (NY); On-site; USD 72,000 - 76,000; Full time

Job summary

The Sagamore Resort in Bolton Landing, NY, seeks a Front Office Manager to lead the Front Desk, Call Center, Concierge, and Bell/Valet/Doorman teams, delivering a seamless arrival and departure experience.

The ideal candidate is energetic, positive, and team-oriented, with 3-5 years of upscale leadership and a track record of maintaining luxury service standards. MOD coverage and weekend availability are required.

Qualifications

• 3-5 years of Front Office leadership in upscale or luxury environment.
• Calm, guest-first problem solver with strong judgment.
• Excellent verbal and written communication; professional email/phone etiquette.

Responsibilities

• Lead Front Desk, Call Center, Concierge, Bell/Valet/Doorman teams and set a professional tone.
• Provide exceptional guest service and maintain luxury standards.
• Foster a positive, team-focused culture with open communication.

Skills

Front Office leadership

Guest service orientation

Communication skills

Problem solving

Tools

PMS

Job description

The Sagamore Resort in Bolton Landing, NY, seeks a Front Office Manager to lead the Front Desk, Call Center, Concierge, and Bell/Valet/Doorman teams, delivering a seamless arrival and departure experience.

The ideal candidate is energetic, positive, and team-oriented, with 3-5 years of upscale leadership and a track record of maintaining luxury service standards. MOD coverage and weekend availability are required.