Guest Experience Ambassador | Flexible Schedule

Hilton Knoxville; Knoxville (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

PayActive access to earned wages

Healthcare benefits

Paid Time Off

401(k) with 4% match

Hotel discounts

Job summary

Hilton Knoxville is seeking a PM Guest Service Agent to be the friendly first point of contact for guests, ensuring a warm, professional experience throughout their stay. You will handle check-in and check-out, manage reservations, and address guest inquiries with a focus on accuracy, courtesy, and efficiency.

This role offers growth opportunities across the Hilton Knoxville portfolio, a Culture of Excellence, flexible scheduling, healthcare benefits, PTO, a 401(k) match, and exclusive employee

Qualifications

• Hotel experience is a plus.
• Applicants should have a combination of education and experience.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Job description

Hilton Knoxville is seeking a PM Guest Service Agent to be the friendly first point of contact for guests, ensuring a warm, professional experience throughout their stay. You will handle check-in and check-out, manage reservations, and address guest inquiries with a focus on accuracy, courtesy, and efficiency.

This role offers growth opportunities across the Hilton Knoxville portfolio, a Culture of Excellence, flexible scheduling, healthcare benefits, PTO, a 401(k) match, and exclusive employee