Guest Experience Ambassador — Flexible Schedule

NDM Hospitality Services; Glen Saint Mary (FL); On-site; USD 1,653,000 - 2,342,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Discounted Vacation Stays

Paid time off or development

Job summary

NDM Hospitality Services is seeking a motivated Guest Service Ambassador to join our team in Florida. This on-site role greets guests, assists with check-in/check-out, handles payments, and shares information about resort services and local activities.

The position requires a friendly demeanor, strong communication, and the ability to work a flexible schedule including nights, weekends, and holidays. Previous hospitality or front desk experience is a plus.

Qualifications

• Exhibits a friendly and professional demeanor in all interactions.
• Ability to work rotating shifts may be required based on operational needs.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Checks in guests promptly and friendly, verifies reservation details and accommodations.
• Collects payments following policies and procedures.
• Responds to guest requests with hospitality and timely communication.
• Provides information on resort services and area activities.
• Operates computer systems and communicates with internal teams.

Skills

Customer service

Communication skills

Team player

Calm under pressure

Attention to detail

Basic computer skills

Cash handling

Driver's license

Mobility/physical stamina

Tools

Clover POS system

NewBook reservation system

PAL electronic gate entry system

Microsoft Office

Job description

NDM Hospitality Services is seeking a motivated Guest Service Ambassador to join our team in Florida. This on-site role greets guests, assists with check-in/check-out, handles payments, and shares information about resort services and local activities.

The position requires a friendly demeanor, strong communication, and the ability to work a flexible schedule including nights, weekends, and holidays. Previous hospitality or front desk experience is a plus.