Guest Experience Ambassador - Day Shift

Messiah Lifeways; Mechanicsburg (Cumberland County); On-site; USD 21,000 - 29,000; Part time

Job summary

Messiah Lifeways in Mechanicsburg, PA, seeks a Per Diem Guest Services Concierge. This role greets visitors, answers calls, guides guests, and supports mailroom and administrative tasks. The position offers day shifts and weekend coverage, emphasizing hospitality and teamwork.

Ideal candidates bring a High School diploma and strong communication skills. This is a customer-facing, service-oriented role within Messiah Lifeways' community-focused environment.

Qualifications

• High School diploma or equivalent required.
• Receptionist experience or customer-facing role preferred.
• Computer proficiency required.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome visitors, residents, family members, vendors, and team members with exceptional hospitality.
• Manage the telephone system and direct calls with professionalism and care.
• Monitor building access, assist with visitor sign-in procedures, and help maintain a safe and secure environment.
• Serve as a knowledgeable resource about Messiah Lifeways' services and programs.
• Connect guests with the right departments and team members to meet their needs.
• Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations.
• Support various administrative tasks including updating directories, preparing documents, mailings, spreadsheets, and internal communications.
• Respond appropriately to alarms and emergency situations while following established safety procedures.
• Communicate important information between shifts and collaborate closely with fellow Concierge team members.
• Help create a positive experience for everyone who visits or calls Messiah Lifeways

Skills

Customer service

Communication

Hospitality

Multitasking

Confidentiality

Professionalism

Education

High School diploma

Job description

Messiah Lifeways in Mechanicsburg, PA, seeks a Per Diem Guest Services Concierge. This role greets visitors, answers calls, guides guests, and supports mailroom and administrative tasks. The position offers day shifts and weekend coverage, emphasizing hospitality and teamwork.

Ideal candidates bring a High School diploma and strong communication skills. This is a customer-facing, service-oriented role within Messiah Lifeways' community-focused environment.