Hospital Concierge & Guest Experience Ambassador

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Benefits

Tuition Assistance

Career Growth Opportunities

Job summary

Penn Medicine’s Hospital of the University of Pennsylvania seeks an Ambassador Hospital Concierge for the Patient and Guest Relations department. This full-time, evening-shift role supports a welcoming, helpful environment for patients, families, and visitors at 3400 Spruce St.

Responsibilities include greeting, guiding, and coordinating transportation and notary services, while ensuring CMS compliance and exceptional service, with tuition assistance and career growth opportunities highlighted

Qualifications

• H.S. Diploma or GED required.
• Associate degree (AA/AS) preferred.
• Strong empathy and communication skills required.

Responsibilities

• Greet and assist patients, families, and visitors with information and help.
• Anticipate and respond to concerns and needs in a timely manner.
• Assist immobile patients in getting in/out of vehicles and wheelchairs.

Skills

Empathy

Emotional intelligence

Critical thinking

Cross-functional teamwork

Education

High School Diploma or GED

Associate degree (AA/AS)

Job description

Penn Medicine’s Hospital of the University of Pennsylvania seeks an Ambassador Hospital Concierge for the Patient and Guest Relations department. This full-time, evening-shift role supports a welcoming, helpful environment for patients, families, and visitors at 3400 Spruce St.

Responsibilities include greeting, guiding, and coordinating transportation and notary services, while ensuring CMS compliance and exceptional service, with tuition assistance and career growth opportunities highlighted