Guest Services Concierge

Messiah Lifeways; Mechanicsburg (Cumberland County); On-site; USD 21,000 - 29,000; Part time

Job summary

Messiah Lifeways in Mechanicsburg, PA, seeks a Per Diem Guest Services Concierge. This role greets visitors, answers calls, guides guests, and supports mailroom and administrative tasks. The position offers day shifts and weekend coverage, emphasizing hospitality and teamwork.

Ideal candidates bring a High School diploma and strong communication skills. This is a customer-facing, service-oriented role within Messiah Lifeways' community-focused environment.

Qualifications

• High School diploma or equivalent required.
• Receptionist experience or customer-facing role preferred.
• Computer proficiency required.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome visitors, residents, family members, vendors, and team members with exceptional hospitality.
• Manage the telephone system and direct calls with professionalism and care.
• Monitor building access, assist with visitor sign-in procedures, and help maintain a safe and secure environment.
• Serve as a knowledgeable resource about Messiah Lifeways' services and programs.
• Connect guests with the right departments and team members to meet their needs.
• Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations.
• Support various administrative tasks including updating directories, preparing documents, mailings, spreadsheets, and internal communications.
• Respond appropriately to alarms and emergency situations while following established safety procedures.
• Communicate important information between shifts and collaborate closely with fellow Concierge team members.
• Help create a positive experience for everyone who visits or calls Messiah Lifeways

Skills

Customer service

Communication

Hospitality

Multitasking

Confidentiality

Professionalism

Education

High School diploma

Job description

Job Details: Job Location: Messiah Lifeways - Mechanicsburg, PA, Position Type: Per Diem, Education Level: High School, Salary Range: $15.00 - $21.00 Hourly, Job Shift: Day, Job Category: Customer Service, Be the Friendly Face of Messiah Lifeways!

Do you enjoy meeting new people, helping others, and creating memorable first impressions? If so, we'd love to meet you!

At Messiah Lifeways, our Guest Services Concierge is often the very first person visitors, residents, family members, and team members encounter. In this role, you'll be the welcoming face of our community—offering a warm greeting, answering questions, providing directions, and helping everyone feel at home from the moment they walk through our doors.

Ideal candidates should be available to fill in on 1st shift (7a-3:30p) weekdays with some availability to cover open shifts on weekends.

What You'll Do

• Welcome visitors, residents, family members, vendors, and team members with exceptional hospitality
• Manage the telephone system and direct calls with professionalism and care
• Monitor building access, assist with visitor sign-in procedures, and help maintain a safe and secure environment
• Serve as a knowledgeable resource about Messiah Lifeways' services and programs
• Connect guests with the right departments and team members to meet their needs
• Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations
• Support various administrative tasks including updating directories, preparing documents, mailings, spreadsheets, and internal communications
• Respond appropriately to alarms and emergency situations while following established safety procedures
• Communicate important information between shifts and collaborate closely with fellow Concierge team members
• Help create a positive experience for everyone who visits or calls Messiah Lifeways

What Makes You a Great Fit

• Friendly, welcoming, and service-oriented
• Strong communicator with excellent customer service skills
• Comfortable multitasking in a busy environment
• Organized and detail-oriented
• Able to maintain confidentiality and professionalism
• Enjoys working with older adults and supporting a mission-driven organization
• Basic computer and office equipment skills

Why Join Messiah Lifeways?

At Messiah Lifeways, you'll do more than answer phones and greet guests—you'll help create a warm, welcoming environment where older adults can thrive. Every interaction is an opportunity to make someone's day a little brighter.

Qualifications: Required Skills/Abilities:

• Outstanding communication and interpersonal skills, personal integrity and the ability to present Messiah Lifeways in a positive, professional, and engaging manner
• Must possess the ability to work under pressure and with interruptions
• Must possess a pleasant telephone etiquette and the ability to accommodate guests in a pleasant manner
• Demonstrates computer proficiency and the ability to complete administrative tasks

Education/Experience:

• High School diploma or equivalent is required
• Previous receptionist training or similar experience (preferred, but not required)
• Computer proficiency is required