Guest Experience Ambassador

ASM Global; Wichita (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Legends Global in Wichita is seeking a Guest Experience Representative to deliver welcoming, safe, and memorable entertainment experiences. You will assist guests at various front-line roles including ticket scanning, ushering, attendant, and support tasks, ensuring every guest feels valued from arrival to final encore.

You will work with a friendly team, follow safety policies, handle guest questions with empathy, and escalate issues when needed.

Qualifications

• High School Diploma or GED.
• 1-2 years' experience in customer service, hospitality, or entertainment venue preferred.
• Must be able to work independently with little or no supervision.

Responsibilities

• Welcome guests with a warm smile and positive attitude.
• Be familiar with venue layout, policies, and event timelines to assist guests.
• Assist with accessibility services and accommodations as requested, including wheelchair escorts.
• Support crowd control and keep walkways clear.
• Operate ticket scanning devices and report safety concerns as needed.
• Respond to guest questions or concerns with empathy and solutions-first mindset.
• Follow safety standards and venue policies; work with teams to deliver a seamless guest experience.

Skills

Guest-first mindset

Customer service excellence

Interpersonal communication

Grooming & appearance

Teamwork

Problem-solving

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

Legends Global in Wichita is seeking a Guest Experience Representative to deliver welcoming, safe, and memorable entertainment experiences. You will assist guests at various front-line roles including ticket scanning, ushering, attendant, and support tasks, ensuring every guest feels valued from arrival to final encore.

You will work with a friendly team, follow safety policies, handle guest questions with empathy, and escalate issues when needed.