Ticket Specialist

ASM Global-SMG; United States; On-site; USD 32,000 - 54,000; Full time

Job summary

Legends Global is seeking a friendly and detail-oriented guest services associate to assist guests with ticket purchases over the phone and in person across our venues in Wichita and Andover.

You will answer questions on pricing, seating and event information, process payments, issue tickets at will-call, and maintain accurate daily reconciliation. Flexibility for event nights, weekends, and holidays is required.

Qualifications

• High School Diploma or GED.
• Positive attitude and neat appearance.
• Excellent interpersonal communication skills.
• Exceptional problem solving and conflict resolution skills.
• Box Office or Guest Service background (18+ months preferred)

Responsibilities

• Answer questions related to price, seating, and event information with courtesy and efficiency.
• Accept payment form agreed upon and distribute tickets properly.
• Keep accurate daily balance sheet for payments received and tickets sold.
• Fulfill ticket requests at will-call window according to procedures.
• Open and close ticket window as required.
• Regular attendance is an essential job function.
• Must be able to pass a background/credit check.
• Position requires the ability to work at all Legends Global venues in Wichita and Andover.
• Other duties as assigned.

Skills

Handle transactions

Phone etiquette

Data entry

Teamwork

English language

Customer data input

Independent work

Problem solving

Education

High School Diploma or GED

Tools

Ticketing software

Job description

SUMMARY:

Assist guests with ticket purchases over the phone and in person.

RESPONSIBILITIES:

• Answer questions related to price, seating, and event information with courtesy and efficiency.
• Accept payment form agreed upon and distribute tickets properly.
• Keep accurate daily balance sheet for payments received and tickets sold.
• Fulfill ticket requests at will-call window according to procedures.
• Open and close ticket window as required.
• Regular attendance is an essential job function.
• Must be able to pass a background/credit check.
• Position requires the ability to work at all Legends Global venues in Wichita and Andover.
• Other duties as assigned.

QUALIFICATIONS:

• High School Diploma or GED.
• Positive attitude and neat appearance.
• Excellent interpersonal communication skills.
• Exceptional problem solving and conflict resolution skills.
• Box Office or Guest Service background (18+ months preferred)

SKILLS AND ABILITIES:

• Handle transactions with great responsibility.
• Follow directions and effectively perform tasks as instructed.
• Complete basic computer functions within ticketing software.
• Organize and correctly input customer data.
• Utilize proper phone etiquette with guests.
• Work independently and as part of a team with little or no supervision.
• Speak and understand English.
• Perform other related duties as assigned.

OTHER QUALIFICATIONS:

Requires ability to work flexible hours, primary hours are for events to include nights, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

This position requires walking, walking up and down stairs, standing, stooping, substantial sitting and may require lifting up to 30 lbs. While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Ability to operate a two-way radio and speak clearly. Specific vision abilities required by this job include close vision. Requires occasional fast-pasted interaction with large groups of people. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Equality and Diversity:

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Company Culture:

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.