Arena Guest Experience Ambassador

ASM Global; Wichita (KS); On-site; USD 16,531 - 20,664; Part time

Job summary

A prominent entertainment venue in Wichita is seeking a Guest Experience Representative to enhance guest satisfaction through exceptional service and support. The role involves engaging with guests, ensuring compliance with venue policies, and assisting with guest inquiries. Candidates should have a friendly attitude, strong communication skills, and previous experience in customer service. Flexible scheduling is required, including nights and weekends, to accommodate event needs.

Qualifications

• Must be at least 18 years old.
• Dependable, punctual, and flexible with scheduling.
• 1-2 years of experience in customer service preferred.

Responsibilities

• Welcome guests with a warm smile and positive attitude.
• Monitor guest behavior and ensure compliance with venue policies.
• Respond to guest questions and concerns with empathy.

Skills

Customer Service Excellence

Interpersonal skills

Problem-solving

Attention to detail

Education

High School Diploma or GED

Job description

A prominent entertainment venue in Wichita is seeking a Guest Experience Representative to enhance guest satisfaction through exceptional service and support. The role involves engaging with guests, ensuring compliance with venue policies, and assisting with guest inquiries. Candidates should have a friendly attitude, strong communication skills, and previous experience in customer service. Flexible scheduling is required, including nights and weekends, to accommodate event needs.