Guest Experience Ambassador

Rapport Guest Services; Washington (District of Columbia); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group, is hiring a Guest Experience Ambassador in the Washington, DC area. The role supports guest services, events, and internal communications across the region, handling presentations, expense processing, and meeting coordination.

Ideal candidates have a high school diploma and 1–3 years of related experience, plus strong MS Office skills. The position offers comprehensive benefits and a structured development program within a global

Qualifications

• High school diploma or GED required.
• 1–3 years of related experience and/or training; or equivalent education/experience.
• Experience reading safety rules, operating and maintenance instructions, and procedure manuals.
• Experience writing routine reports and correspondence.
• Experience speaking effectively before groups of managers.
• Experience calculating figures such as discounts, interest, and proportions.
• Experience with basic algebra and geometry.
• Experience using MS Office (Excel, Word, PowerPoint).

Responsibilities

• Prepare presentations (PowerPoint, financial docs, hard copy materials).
• Coordinate conference calls, regional meetings and training sessions.
• Process expense reports, payables, credit card statements, and e-transfers.
• Maintain regional staff/client/unit directory databases.
• Assist with new unit openings and branded programs.
• Participate in regional programs and be a region chair for Be-A-Star.
• Complete daily, weekly, and monthly reports on time.

Skills

Communication skills

Reading documents

Writing reports

Group presentations

MS Excel

MS Word

PowerPoint

Education

High school diploma or GED

Tools

MS Excel

PowerPoint

Word

Job description

Position Title: Guest Experience Ambassador Accenture

Rapport

Pay 6

Salary: $28-$30

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Key Responsibilities:

• Prepare presentations (Power Point, financial book, hard copy, drafting documents...) Supports & participated in communication throughout the region Research projects/compilation as needed Arrange and coordinate conference calls, region meetings and training sessions Prepare and process expense reports, payables, credit card statements and e-transfers Prepare/maintain regional staff/client/unit directory database Work with Compass payroll and maintain \"MAP\" Manager Access to Personnel to resolve payroll issues Assist with new unit openings & corp. branded programs as needed Participate in Be-A-Star as chairperson for region Complete all daily, weekly or monthly reports on a timely basis meeting all prescribed deadlines Ability to deal with problems involving several concrete variables in standardized situations Performs any other duties as assigned by regional teamdardized situations

Preferred Qualifications:

• High school diploma or general education degree (GED)


• One (1) to three (3) years of related experience and/or training; or equivalent combination of education and experience


• Experience reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals


• Experience writing routine reports and correspondence


• Experience speaking effectively before groups of managers


• Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume


• Experience in applying concepts of basic algebra and geometry


• Experience in operating a standard computer, including basic use of MS applications such as Excel and Word and PowerPoint

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating All Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Rapport maintains a drug‑free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1572500

Rapport a specialized division of FLIK Hospitality Group