Community Manager

Rapport Guest Services; New York (NY); On-site; USD 39,000 - 41,000; Full time

Job summary

Rapport Guest Services is seeking a Community Manager Omnicom NYC to uphold a warm, professional atmosphere for clients and staff. This on-site role emphasizes delivering excellent service and streamlined office experiences daily.

You will manage guest reception, space reservations, and access control while supporting a collaborative, service‑oriented culture at the NYC site.

Qualifications

• Hospitality mindset with a client-first approach.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast‑paced environment.

Responsibilities

• Provide exceptional workplace experience for employees and visitors.
• Greet guests and ensure a warm, professional atmosphere.
• Assist in space reservations using an online tool and guide guests throughout the office.
• Manage access badges for employees and visitors per workplace standards.
• Maintain continuous high service levels and support meeting and event activities.

Skills

Hospitality

Customer focus

Communication

Ability to multi-task

Job description

Position Title: Community Manager Omnicom NYC

Pay 6

Salary: $28-$30/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Hospitality specialists are responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. The individual in this role will be responsible for delivering the highest standards of service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly. This role is expected to be on‑site five days a week.

Job Responsibilities

• Provide exceptional internal and external workplace experience.


• Extend a warm welcome to employees and visitors, maintaining eye contact and creating a positive interaction experience.


• Assist in managing space reservations using an online tool and accompany guests throughout the office.


• Administer the access badge process for both employees and visitors in alignment with workplace standards.


• Manage the access badge process for employees and visitors according to workplace standards.

Key Competencies

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.


• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.


• Excellent listening and oral communication skills.


• Basic computer skills and knowledge of office technology / equipment.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug‑free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical


• Dental


• Vision


• Life Insurance/ AD


• Disability Insurance


• Retirement Plan


• Paid Time Off


• Holiday Time Off (varies by site/state)


• Associate Shopping Program


• Health and Wellness Programs


• Discount Marketplace


• Identity Theft Protection


• Pet Insurance


• Commuter Benefits


• Employee Assistance Program


• Flexible Spending Accounts (FSAs)


• Paid Parental Leave


• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1569826

Rapport a specialized division of FLIK Hospitality Group