Guest Experience Ambassador

Four Seasons Hotels Ltd; Surfside (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Free accommodation at other Four Seasο

Dry cleaning for employee uniforms

Employee meals

Complimentary parking

Job summary

Four Seasons Hotels Ltd is seeking a Guest Experience Ambassador to join the Front Office team at The Surf Club in Surfside, FL. This role centers on delivering personalized service, anticipating guest needs, and maintaining the highest standards of luxury hospitality.

You will collaborate across departments and engage Elite guests to ensure memorable stays. Ideal candidates bring prior front desk experience in a luxury setting, strong organizational skills, and excellent communication.

Qualifications

• Experience in front desk or guest services in luxury hotels.
• Excellent organization and multi-tasking abilities.
• Strong communication and guest-relations skills.
• Ability to anticipate guest needs and deliver personalized service.

Responsibilities

• Anticipate arrivals and prepare for departures.
• Coordinate transportation requests.
• Communicate with all departments about guest stays and needs.
• Engage Elite guests and ensure high-level guest protocols.
• Seek opportunities to personalize stays and exceed expectations.

Skills

Front office experience

Luxury environment

Organization skills

Effective communication

Creative problem-solving

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role:

The Guest Experience Ambassador is an integral part of the Front Office Team, and reports to the Assistant Guest Experience Manager.

This department is the first and last impression. Understanding the Four Seasons guests, their preferences, and what is required to make their stays personalized, seamless and memorable is most important in this role. It requires a passion for delivering the best-in-class service, creativity, organization and knowing how to deliver on even the most challenging and unique requests.

What you will do:

• Anticipate arrivals and prepare for departures


• Manage transportation requests


• Communicate effectively with all departments on guests’ stays, previous experiences and important information


• Connect with Elite guests, high-profile individuals, and guests requiring special attention, ensure Elite guest protocols for arrival are consistently executed


• Find opportunities to create a more personalized stay, or to be able to surpass the guest expectations.

What you will bring:

• Previous front office experience in a luxury environment


• Organization skills, operation knowledge and effective communication


• Creative and resourceful problem-solving skills

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package


• Excellent Training and Development opportunities


• Complimentary Accommodation at other Four Seasons Hotels and Resort


• Complimentary Dry Cleaning for Employee Uniforms


• Complimentary Employee Meals


• Complimentary Parking

Schedule & Hours:

Full Time (Days, evenings, weekends and holidays).

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal