Guest Experience Ambassador

BENCHMARK; San Antonio (TX); On-site; USD 17,000 - 19,000; Full time

Job summary

Pyramid Global Hospitality's Hilton Garden Inn San Antonio Downtown is seeking a Guest Services Agent who can deliver a memorable first impression for guests and provide exceptional service throughout their stay.

The role requires engaging with guests, assisting with luggage and check-in, and offering knowledge about the hotel and local area. A positive, friendly personality and customer-service mindset are essential for success in this fast-paced setting.

Qualifications

• At least 1 year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment and provide a warm, helpful service.

Responsibilities

• Greet guests and provide a warm welcome upon arrival.
• Assist guests with luggage and guide them to their room.
• Escort guests to the front desk for check-in and explain hotel amenities.
• Park and retrieve guest vehicles as requested by the guest.
• Maintain lobby areas clean and organized and create memorable experiences.

Skills

Customer service

Verbal communication

Teamwork

Problem solving

Guest interaction

Job description

Pyramid Global Hospitality's Hilton Garden Inn San Antonio Downtown is seeking a Guest Services Agent who can deliver a memorable first impression for guests and provide exceptional service throughout their stay.

The role requires engaging with guests, assisting with luggage and check-in, and offering knowledge about the hotel and local area. A positive, friendly personality and customer-service mindset are essential for success in this fast-paced setting.