Guest Experience Ambassador

Four Seasons Hotels Limited; Miami Beach (FL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive Salary and benefits

Excellent Training and Development

Complimentary Accommodation at Four Se

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Complimentary Parking

Job summary

Four Seasons Hotel at The Surf Club in Surfside, Miami Beach, is seeking a Guest Experience Ambassador for the Front Office Team. You will be the first and last impression, understanding guest preferences and delivering personalized, seamless, and memorable stays.

The role rewards initiative, creativity, organization, and exceptional service, with opportunities to interact with Elite guests and high-profile visitors. Competitive salary, comprehensive benefits, and training are offered.

Qualifications

• Previous front office experience in a luxury environment.
• Strong organizational and communication skills.
• Creative and resourceful problem solving.

Responsibilities

• Anticipate arrivals and prepare for departures.
• Arrange and manage transportation requests.
• Coordinate with all departments on guest stays and needs.
• Engage Elite guests and high-profile guests, ensuring proper arrival protocols.
• Identify opportunities to personalize stays and exceed expectations.

Skills

Front office exp

Communication

Problem-solving

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role:

The Guest Experience Ambassador is an integral part of the Front Office Team, and reports to the Assistant Guest Experience Manager.

This department is the first and last impression. Understanding the Four Seasons guests, their preferences, and what is required to make their stays personalized, seamless and memorable is most important in this role. It requires a passion for delivering the best-in-class service, creativity, organization and knowing how to deliver on even the most challenging and unique requests.

What you will do:

• Anticipate arrivals and prepare for departures
• Manage transportation requests
• Communicate effectively with all departments on guests' stays, previous experiences and important information
• Connect with Elite guests, high-profile individuals, and guests requiring special attention, ensure Elite guest protocols for arrival are consistently executed
• Find opportunities to create a more personalized stay, or to be able to surpass the guest expectations.

What you will bring:

• Previous front office experience in a luxury environment
• Organization skills, operation knowledge and effective communication
• Creative and resourceful problem-solving skills

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Schedule & Hours:

• Full Time (Days, evenings, weekends and holidays).

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal