Guest Experience Ambassador

ABM industries; Hempfield Township (Westmoreland County); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries at JFK Terminal 6 is seeking a Guest Experience Team member to provide outstanding customer service to travelers and guide them through their airport journey. You will work with the Terminal 6 team to drive operational efficiency at key touchpoints and promote ancillary products and services.

The role is full-time (32-40 hours/week), including holidays and weekends, with a compensation of $24.25/hr.

Qualifications

• Premium guest service experience.
• Strong teamwork and collaboration.
• Excellent verbal communication skills.
• Ability to multitask and solve problems.
• Strong interpersonal skills and customer focus.
• Fluent in written and spoken English.
• Multilingual abilities preferred.

Responsibilities

• Deliver outstanding and proactive customer service to all guests at JFK Terminal 6.
• Coordinate with airport teams to manage passenger flow and queue lines.
• Remain calm, professional, and courteous with all guests, including difficult situations.
• Promote Terminal 6 activities and ancillary products and services.
• Support international flight activity by coordinating with Customs and Immigration services.

Skills

Premium guest service

Teamwork

Verbal communication

Multitasking

Interpersonal skills

English fluency

Multilingual ability

Job description

The members of the prestigious Guest Experience Team at JFK TERMINAL 6 are pivotal in providing outstanding customer service to all customers travelling through Terminal 6. The Guest Experience Team provides personalized one to one service to guests, assisting them through their airport journey and helping to drive operational efficiency at key airport touchpoints. The Guest Experience Team roles are best suited for highly motivated individuals with experience in either premium hospitality, retail or aviation/airline backgrounds who can collaboratively work as part of a growing team and deliver outstanding and proactive customer service to all guests.

Job Type: Full-time position only (32-40 hours per week), including holidays and weekends

SALARY: $24.25/hr.

Benefit Information

• ABM offers a comprehensive benefits package.
• For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

Responsibilities

• Deliver outstanding and proactive customer service to all guests travelling through the airport; while always demonstrating the Terminal 6 service standards: Safe Hands, Best at What We Do, Show We Care and Strong Partnerships.
• Support international flight activity, including coordination with Customs and Immigration services.
• Manage passenger flow and queue lines to ensure efficient processing
• Helps guests feel comfortable and gives a positive first impression.
• Remain calm, professional, and courteous when working with disgruntled guests
• Work collaboratively as part of a growing team to manage key airport touchpoints and high volumes of guests.
• Help to drive operational efficiencies at key airport touch points by working together with the larger TERMINAL 6 team.
• Identify opportunities to promote terminal activities, and drive sales for JFK TERMINAL 6 ancillary products and services.
• Maintains work areas by performing light housekeeping duties to ensure cleanliness and adhere to control and security policies.
• Analyze the guests' requirements and help them find the best solution by directing them to the appropriate department.
• Conduct kiosk sweeps and gate restocking to replenish paper products and ensure inventory is in place to support airline printing needs.
• Utilize translation technology tools to assist international travelers

Skills and Qualifications

• Premium guest service
• Teamwork and collaboration
• Quick thinking, multitasking and problem solving
• Excellent verbal communication skills
• Interpersonal skills
• Fluent in written and spoken English
• Multilingual ability preferred.
• Preferred languages include, but are not limited to: Spanish, German, French, Japanese, English, Arabic, Hindi, Farsi, and Italian.
• Hospitality/premium retail experience highly desirable
• Minimum of two-year of customer service experience in a similar environment