Airport Guest Experience Pro

Union Depot; Hempfield Township (Westmoreland County); On-site; USD 29,000 - 39,000; Full time

Job summary

ABM seeks members for its Guest Experience Team at JFK Terminal 6 to provide proactive, premium customer service to travelers. The role supports international flight activity, manages passenger flow, and drives terminal efficiencies while reflecting ABM service standards across interactions with guests and team members.

Ideal candidates have at least two years in customer service within premium hospitality, retail, or aviation settings, strong English skills, and a collaborative mindset.

Qualifications

• Premium guest service and strong teamwork.
• Ability to multitask and solve problems.
• Fluent written and spoken English; multilingual preferred.

Responsibilities

• Deliver outstanding customer service to guests at JFK Terminal 6.
• Coordinate with customs and immigration for international flights.
• Manage passenger flow and queues for efficient processing.
• Promote Terminal 6 services and ancillary products.
• Maintain clean work areas and adhere to security policies.
• Assist with translation tools for international travelers.

Skills

Premium service

Teamwork

Multitasking

Interpersonal skills

English fluency

Multilingual (preferred)

Job description

ABM seeks members for its Guest Experience Team at JFK Terminal 6 to provide proactive, premium customer service to travelers. The role supports international flight activity, manages passenger flow, and drives terminal efficiencies while reflecting ABM service standards across interactions with guests and team members.

Ideal candidates have at least two years in customer service within premium hospitality, retail, or aviation settings, strong English skills, and a collaborative mindset.