Guest Experience Ambassador

Union Depot; Hempfield Township (Westmoreland County); On-site; USD 29,000 - 39,000; Full time

Job summary

ABM seeks members for its Guest Experience Team at JFK Terminal 6 to provide proactive, premium customer service to travelers. The role supports international flight activity, manages passenger flow, and drives terminal efficiencies while reflecting ABM service standards across interactions with guests and team members.

Ideal candidates have at least two years in customer service within premium hospitality, retail, or aviation settings, strong English skills, and a collaborative mindset.

Qualifications

• Premium guest service and strong teamwork.
• Ability to multitask and solve problems.
• Fluent written and spoken English; multilingual preferred.

Responsibilities

• Deliver outstanding customer service to guests at JFK Terminal 6.
• Coordinate with customs and immigration for international flights.
• Manage passenger flow and queues for efficient processing.
• Promote Terminal 6 services and ancillary products.
• Maintain clean work areas and adhere to security policies.
• Assist with translation tools for international travelers.

Skills

Premium service

Teamwork

Multitasking

Interpersonal skills

English fluency

Multilingual (preferred)

Job description

The members of the prestigious Guest Experience Team at JFK TERMINAL 6 are pivotal in providing outstanding customer service to all customers travelling through Terminal 6. The Guest Experience Team provides personalized one to one service to guests, assisting them through their airport journey and helping to drive operational efficiency at key airport touchpoints. The Guest Experience Team roles are best suited for highly motivated individuals with experience in either premium hospitality, retail or aviation/airline backgrounds who can collaboratively work as part of a growing team and deliver outstanding and proactive customer service to all guests.

Job Type: Full-time position only (32-40 hours per week), including holidays and weekends

SALARY: $24.25/hr.

• The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’sexperience, skills, abilities, geographic location,and alignment with market data.
• Deliver outstanding and proactive customer service to all guests travelling through the airport; while always demonstrating the Terminal 6 service standards: Safe Hands, Best at What We Do, Show We Care and Strong Partnerships.
• Support international flight activity, including coordination with Customs and Immigration services.
• Manage passenger flow and queue lines to ensure efficient processing
• Helps guests feel comfortable and gives a positive first impression.
• Remain calm, professional, and courteous when working with disgruntled guests
• Work collaboratively as part of a growing team to manage key airport touchpoints and high volumes of guests.
• Help to drive operational efficiencies at key airport touch points by working together with the larger Terminal 6 team.
• Identify opportunities to promote terminal activities, and drive sales for JFK Terminal 6 ancillary products and services.
• Maintains work areas by performing light housekeeping duties to ensure cleanliness and adhere to control and security policies.
• Analyze the guests’ requirements and help them find the best solution by directing them to the appropriate department.
• Conduct kiosk sweeps and gate restocking to replenish paper products and ensure inventory is in place to support airline printing needs.
• Utilize translation technology tools to assist international travelers

Qualifications

• Premium guest service
• Teamwork and collaboration
• Quick thinking, multitasking and problem solving
• Interpersonal skills
• Fluent in written and spoken English
• Multilingual ability preferred.
• Preferred languages include, but are not limited to: Spanish, German, French, Japanese, English, Arabic, Hindi, Farsi, and Italian.
• Minimum of two-year of customer service experience in a similar environment

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers .ABM does not accept unsolicited resumes or submissions outside of this portal.