JFK Customer Service Ambassador - Part Time

VIP Hospitality, LLC; Hempfield Township (Westmoreland County); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching after 90 days

Sick time and vacation/PTO accruals

Company-paid airport parking pass

Differential or premium pay for nights

Job summary

VIP Hospitality LLC in Jamaica, NY, operates at JFK International Airport and other major airports, delivering guest-focused support through its contract teams. This Part-Time Customer Service Ambassador role focuses on assisting travelers at Terminal 4 and at airport checkpoints.

Applicants should have a high school diploma and either 1 year of airport customer service experience or 2 years in a customer-facing environment; bilingual candidates are strongly encouraged to apply.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience at a medium- or large-hub airport, or 2 years in another customer-facing environment.

Responsibilities

• Guide, support and provide information to passengers, visitors, and airport employees throughout Terminal 4.
• Provide directions and wayfinding, organize passenger queues and maintain orderly lines.
• Report facility or stakeholder concerns to help ensure a positive airport experience.
• Coordinate tasks with a small team and serve as a point of contact within the area.

Skills

Customer service

Communication

Multilingual

Education

High school diploma or equivalent

Job description

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries. We currently operate at some of the busiest airports in the US including here at JFK International Airport and also at Orlando, Sky Harbor, and Seattle-Tacoma airports as well.

Airport Customer Service Ambassador - Part-Time

Service Operations

Jamaica, NY - JFK International Airport

About VIP Hospitality LLC

Incorporated in 2004, VIP Hospitality LLC is committed to elevating the experience of passengers and guests served by our clients exclusively within the hospitality, travel, and tourism industries. We currently operate at some of the busiest airports in the United States, including JFK International Airport, Orlando International Airport, Phoenix Sky Harbor International Airport, and Seattle-Tacoma International Airport.

About The Role

As a Part-Time Customer Service Ambassador, you will seek out opportunities to guide, support, and provide information to passengers, visitors, and airport employees throughout Terminal 4, primarily at airport checkpoints and international arrivals.

You may find yourself providing directions and wayfinding assistance, organizing passenger queues, helping maintain orderly lines, directing travelers through established processes, guiding groups toward more efficient alternatives, and reporting facility or stakeholder concerns to help ensure a positive airport experience.

When working as part of a small team, you may also be asked to help coordinate tasks, provide feedback, or serve as a point of contact within your assigned area.

What We Offer You

• Selected applicants will start at a minimum of $21.25 per hour.
• Eligible team members may participate in medical, dental, and vision insurance options.
• Qualified team members will automatically be enrolled in a matching 401(k) plan after 90 days unless they choose to opt out.
• Sick time and vacation/PTO accruals are also available based on individual eligibility.
• Qualifying team members may also be eligible for a company-paid airport parking pass.
• Overnight shifts and designated holidays may qualify for differential or premium pay rates.

Part-Time Work Hours

We are currently hiring part-time Customer Service Ambassadors across all shifts, including:

• Morning and daytime shifts
• Afternoon and evening shifts
• Overnight shifts
• Weekday and weekend schedules
• Holiday coverage as needed

Specific schedules and weekly hours may vary based on operational needs. Candidates with flexible availability are encouraged to apply; however, availability for every shift is not required.

Because JFK Airport operates around the clock, applicants should clearly indicate their preferred availability during the application and interview process.

Who Will Be Most Successful in This Role

Applicants must have a high school diploma or equivalent and meet one of the following experience requirements:

• At least one (1) year of customer service experience at a medium- or large-hub airport, or
• At least two (2) years of customer service experience in another customer-facing environment

Successful candidates should be comfortable working in a fast-paced airport environment, communicating with a diverse traveling public, remaining professional under pressure, and actively assisting passengers throughout their shift.

Bilingual or multilingual candidates are strongly encouraged to apply. Preferred languages include those commonly used by passengers and airport stakeholders, including Spanish, Mandarin, Cantonese, Russian, and French Creole.

Additional Considerations

Candidates must provide documentation establishing authorization to work in the United States.

Because this position operates within an international airport, employment is also contingent upon successfully completing all requirements necessary to obtain and maintain an airport identification badge, including applicable background checks and post-offer drug screening requirements.

We look forward to receiving your application!